Unified Communications Operations Centre

Provide a single view of adoption, performance, and usage patterns across platforms like MS Teams, etc., with proactive detection of issues impacting.

Business Talk / Voice Services Performance Management

Consolidate call quality, reliability, and SLA metrics for business talk and voice platforms, enabling proactive resolution of latency, jitter, and outage risks.

Proactive Call Quality & SLA Management

Continuously monitor voice and video calls for latency, jitter, and packet loss, with real-time SLA tracking and proactive alerts to resolve issues before they impact users.

Automated User Experience Analytics

AI-powered insights into employee usage patterns, adoption rates, and troubleshooting trends to drive continuous improvement in communication tools.

Video Conferencing Experience

Track real-time video performance (latency, drop rates, bandwidth utilization), correlate with network conditions, and deliver actionable insights to ensure seamless meetings.